Managing Reports

Keep reading to learn about:

Student Submitted Reports

Automated Gaggle Reports

Viewing Recent Reports in a World

Viewing All Past Reports in Dashboard

Viewing Real-Time Reports in your School's Messaging Channel

 

---

 

Types of Reports

Maintaining a safe, respectful environment is a top priority in SchoolSpace. To support that, there are two types of reports available to help identify and address concerning behavior:

• Student Reports
• Gaggle Reports

 

Student Reports

These are reports submitted by students when they experience or witness inappropriate behavior from a peer.

What’s Included in a Student Report:

• Time of incident
• Name of reported student
• Name of reporting student
• Reason for the report (selected from dropdown: intimidation, threats, illegal activity, etc.)
• Additional comments from the reporter.
• Location. The URL of the world where the incident occurred or a URL of the message history if a message was reported.

 

Gaggle Reports

If your school has opted in to automated reports via Gaggle, you may see system-generated alerts based on the presence of certain keywords or sentiment in a student’s messages. Gaggle’s system (which is a combination of AI-flagged and human review) scans chat messages for terms related to:

• Self-harm or harm to others
• Harassment or threats
• Inappropriate behavior

A system-generated Gaggle Report will follow the same flow as a student generated report and are accessible from inside the world, in Dashboard, or through your school's designated internal messaging channel.

 

---

 

Viewing Reports

Reports can be viewed by a Moderator, Manager, or Owner in a world, in Dashboard, or in your school's designated internal messaging channel.

 

View Recent Reports in a World

When a report is initiated from inside a world, the information about the report will be visible to Moderators, Managers, or Owner of the world for 72 hours. This applies to reports submitted by students or system-generated via Gaggle.

To View Recent Reports:

1. Enter your SchoolSpace world.
2. In the left sidebar, click This World → Reports.
3. If any reports have been submitted in the last 72 hours, you will see a list of all reports with most recent at the top. Only reports submitted in the world you are currently in will be shown.
4. Click Expand next to a report to:
   • View the Report Reason and Additional Information.
   • Access a direct link to the Report in Dashboard.

 

View All Reports in Dashboard

Full history of student submitted or system-generated reports is available in Dashboard. You will see reports submitted in worlds where you are a Moderator, Manager, or Owner or reports involving students you manage.

To View Reports in Dashboard:

1. In the left sidebar, click World Settings in the left sidebar and select any option that will open dashboard in a new tab (e.g. User Sessions).
2. Click Reports on the left side of your screen.
3. Use the options at the top of the table to filter by:
   • Type of report.
   • Reason for the report.
   • Student name.
   • Date and time of the report.
4. When you have located the report(s) you need, you can click either:
   • View Details to see the full report.
   • Export to download multiple report details.

 

View Real-Time Reports in your Messaging Channel

During onboarding, SchoolSpace configured your reports to be routed to a system of your choice. Options include:

• Slack
• Microsoft Teams
• Zoom Chat
• Google Spaces
• Email
• Other integrations
  
  

To View Reports in your Messaging Channel:

1. Navigate to the assigned internal channel or email inbox where reports have been routed.
2. Scroll to find the report you need. 

 

---

 

Troubleshooting Report Visibility

Not seeing expected reports? Please contact SchoolSpace Support at support@schoolspace.io.