New Features and Updates

 

August 12, 2025: Incognito Mode, Current Users, Reports

New Feature: Incognito Mode

Users with the Moderator, Manager or Owner permission can use the new Incognito Mode option in their Availability Status dropdown to discreetly observe other users without being seen. 

 

To Use Incognito Mode:

1. On your Video Tile, click your name.
2. In the Availability dropdown, select Incognito Mode.
3. While in Incognito Mode, the following occurs:
   • Your avatar despawns (and is no longer visible).
   • Your video tile disappears for everyone (including self).
   • Other users will no longer connect with your video.
   • You can connect with others (video and audio) by clicking their avatar on the canvas.
   • You can still move by clicking the canvas.
   • You’re no longer visible in Current Users.
   • You can’t teleport and no one can teleport to you (via friends list, for example).
4. You will also see new items at the bottom of your screen:
   • Incognito Mode On indicates you are currently Incognito.
   • Viewing: [user's name] is the user whose avatar you clicked.

   In this image, a moderator is observing Student 1, who is connected to Student 2.

5. To stop observing a user, click the next to Viewing: [user's name].
6. To exit Incognito Mode, click the next to  Incognito Mode.

 

Update: Current Users

Welcome to your centralized, easy to access location for all classroom and presenter tools: The Users drawer. The Users drawer button can be found on the right side of your screen and the button always displays the total number of users currently in the world.

 

Clicking this new floating button will open the Users drawer on the right side of your screen. From the Overview tab, Moderators can update key communication settings, manage breakout groups, view the raise hand queue, use broadcast mode, and share their screen. All users can easily access controls like video on/off, mute/unmute, and raise hand as well as view key communications settings, the raise hand queue, and the breakout group they are currently in.

 

All users can also click the redesigned Current Users tab and find the list of current users. Moderators can perform the following actions for each user: Spotlight, Audio Settings, Video Settings, Broadcast, Recording, Teleport, and Safety actions. Previously, Spotlight, Video Settings, and Audio Settings were only accessible on video tiles, which meant that you had to be connected to someone to use them.

 

Update: Reports Drawer

Moderators can view world reports (for the world they’re in) from the last 72 hours using the Reports drawer (Accessed from This World → Reports).

 

The following world reports will show in this drawer:

• User Reports (i.e. Eoin reported Michael)
• Message Reports (i.e. Eoin reported a Direct Message that Michael sent)
• Gaggle Reports (i.e. Gaggle reported a message that Michael sent).
  

Moderators can click each report to expand it and view additional details, like the reason, additional information, message history link (only applicable to message reports) and Dashboard link to the report detail view.

 

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